Performing for Results

Will I be able to use the multi-rater functionality to receive feedback from my peers and supervisees in e-Performance?

Not for the time being. The multi-rater processes are currently being evaluated based on pilot experiences, and industry best practices. The Organization is examining how to best implement this process globally. Stay tuned for more information on this. However, those who started multi-rater processes will be able to complete them.

My office was part of the e-Performance pilot that began on 1 April 2010. What changes can I expect on 1 April 2012?

Based on pilot user feedback and experiences, the functionality of the new tool has been significantly streamlined and improved. It is now more user-friendly and follows the same basic workflow as e-PAS (establishing a work-plan, mid-point review, and end-of-cycle evaluation).

Who should I contact if I need help with e-Performance?

The following three-point support network has been established in order to ensure that users will be able to obtain all the help they need.
• Focal Points: A comprehensive focal point network has been established at all duty stations and offices. Contact your local administrative/human resources/executive office for colleagues who have been trained locally.
• Help desk: A dedicated 24-hour help desk located inBangkok,Thailandis available for all system or technical related issues. They can be reached by clicking on the ‘Contact Us’ link located on every Inspira page.

What kind of training materials are available for e-Performance?

The following training tools have been developed to meet the needs of different learning styles.
• e-Performance Quick Guide: A three-page reference tool with step-by-step instructions for each phase of the process. This guide will address the needs of most users who need minimal guidance.
• e-Performance Handbook: A comprehensive 33-page manual with step-by-step instructions, screenshots, navigation tips, process overview and guidelines for all actions. This guide will address the needs of novice users as well as more experienced ones.