This course is open to staff members at all levels. The workshop is designed for work groups, teams and individual staff members seeking to improve their ability to provide the highest quality service to their clients (LMS-1073).
Delivery Method:
Duration:
1.5 days
Audience:
Work groups, teams and individual staff members seeking to improve their ability to provide the highest quality service to their clients.
Objectives:
At the conclusion of the programme, participants will be able to: Identify excellent client service behaviour for their individual work groups; Identify the challenges in delivering excellent client service; Utilise the client service process developed for the UN.
Category:
Further:
This course is available upon request. Please contact your learning focal point for further information (LMS-1073).
Groups audience: