The course provides foundational training in the skills to resolve workplace disagreements and conflicts using collaborative negotiation skills (LMS-1692).
Delivery Method:
Duration:
2 Three-hour webinar sessions covered during one week
Audience:
All UN Secretariat staff
Objectives:
As a result of participating in this programme, participants will be able to: Communicate effectively towards reaching win-win solutions to interpersonal conflicts and organizational problems; Address challenges at the level of positions, needs and emotions; Plan for and navigate the phases of a conflict resolution or problem-solving process; Frame conflicts and problems in creative, manageable ways; Proactively transform conflicts and problems into opportunities for creativity, growth, and change.
Category:
Further:
Self-registration through your internal Inspira account (log on to your account, go to the Learning Catalog and search by LMS code or course name)(LMS-1692).
Groups audience: