Recognizing the phases of the negotiation process; Re-framing a conflict by identifying areas of agreement and common ground; Managing differences related to culture, gender and power; Leveraging emotional intelligence in conflict situations (LMS-1080).
Delivery Method:
Duration:
2 Days
Audience:
All UN Secretariat Staff
Objectives:
As a result of participating in this programme, participants will be able to: Communicate effectively towards reaching win-win solutions to interpersonal conflicts and organizational problems; Address challenges at the level of positions, needs and emotions; Plan for and navigate the phases of a negotiation or problem-solving process; Frame conflicts and problems in creative, manageable ways; Proactively transform conflicts and problems into opportunities for growth and change.
Category:
Further:
Self-registration through your internal Inspira account (log on to your account, go to the Learning Catalog and search by LMS code or course name) (LMS-1080).
Groups audience: