A webex-based introductory programme for staff members staff members seeking to improve their ability to provide the highest quality service to their clients (LMS-1618).
Delivery Method:
Duration:
2 consecutive sessions of three hours (6 hours in total)
Audience:
All UN Secretariat Staff
Objectives:
office contribution through informed understanding of clients’ needs and expectations; Apply techniques for managing client interactions effectively within the parameters of UN policies; Foster associations of mutual respect with internal and external clients, stakeholders and partners; Understand the clients’ or partners’ view of services provided, and act on feedback to meet their needs; Use the tools and resources available for addressing particular issues or further learning as they carry out client service activities.
Category:
Further:
Self-registration through your internal Inspira account (log on to your account, go to the Learning Catalog and search by LMS code or course name)(LMS-1618).
Groups audience: