Family Focal Points and Call Center Volunteers

Duration: 
3.5 days
Audience: 
Staff who in the event of an emergency, is willing to provide one-on-one support to families of staff who perished and to staff who are injured while in service.
Objectives: 
Understand the role and responsibilities, scope and parameters, of the Family Focal Points in mass casualty incidents; Know the skills and attributes that need to be developed to succeed in these roles; Understand the principles of self- awareness, and how to exercise self-care; Become familiar with the practical and logistical activities of mass casualty operations; Be aware of the importance of establishing boundaries; Know how to access the resources and support you may need.
Further: 
This course is available upon request. Please contact your learning focal point for further information (LMS-1695).
Groups audience: