Staff Pay & Benefits Section (SP&B) is one of the key sections in the Human Resources Management Service (HRMS), Division of Administrative Services, UNON.
The Section consists of the Work Center, Service Center (2) and Pay clusters, which provide effective and efficient staff administration and payroll services to over 2,400 clients in UNEP and UN-HABITAT globally, UNON, OIOS, UNDT and IFAD.
SP&B Nairobi is the custodian of the Staff Regulations & Rules and implements the HR policies of the Organization. This Section is an integration of the former Staff Administration Section (SAS) and Payroll Unit which are now co-located to provide seamless staff administration and payroll services to our clients. It provides an array of services including: on-boarding of new staff members as well as new comers to Nairobi and other locations, administration of staff contracts, salaries, allowances, entitlements, benefits, management of employee records, payroll, HR advisory and off-boarding for separating staff members and those moving to other duty stations.
SP&B prides itself in being the pioneer in the entire UN Secretariat to fully deploy the Umoja solution in June 2015. It is also the first to merge staff administration and payroll services to provide a one-stop-shop for clients. This model has not only enhanced the quality of service to clients but also drastically reduced the time taken by staff members in seeking clarifications on their salaries, allowances and/or entitlements.
Staff members joining Nairobi duty station, the ‘home of Umoja’, have the opportunity to experience quality services offered by the dedicated SP&B team.
In addition to administration of the salaries and allowances outlined in the Your Pay and Benefits page, SP&B in collaboration with the Department of Security and Safety Services, administers payment of the minimum operational residential standards reimbursement to eligible internationally recruited staff members payrolled in Nairobi.
For any queries, please log into iNeed or iNeed Self Service (icon 7) available on the Umoja dashboard and submit a ticket. Use of the iNeed Self Service enables staff members to track and automatically be updated on the status of their service requests.
If any technical challenges with iNeed Self Service online are encountered, service requests may also be sent via email to servicedesk@un.org. Staff in the UN Gigiri compound may call extension 21111 (option 3) or +254-20-621111 (option 3) for callers outside of Gigiri.